Venora Fashion Privacy Policy – Overview

Venora Fashion  values your privacy and understands how important it is to protect your personal data — including how it is collected, used, shared, stored, and maintained. We are committed to handling your personal information in accordance with applicable laws whenever you:

· Use any features or functions on our Platform or Services,
· Interact with us via external services or applications,
· Communicate with our customer support team, or
· Access our Platform or Services via computer, mobile device, or any Internet-enabled device.

Please read this Privacy Policy carefully.

By using our Services, creating an account, or clicking “Sign Up,” “Login,” “I Agree/Consent to Venora Fashion Privacy Policy”, or similar statements, you acknowledge that:

1. You have read and understood this Privacy Policy.
2. You agree and consent to the collection, use, disclosure, storage, transfer, and/or processing of your personal data as described here.

1. Introduction

1.1 Trust and Privacy Data protection is a matter of trust, and your privacy is very important to us. This Privacy Policy explains how Venora Fashion collects, uses, shares, and protects your personal information when you use our Platform or Services. It applies regardless of the device you use.

1.2 Venora Fashion Entity Your personal data will be controlled by Venora Fashion, responsible for managing and protecting your data in accordance with this Privacy Policy.

1.3 Platform & Services Whenever you use Venora Fashion applications, websites (web and mobile), or any of our products and services, we may collect, use, disclose, store, and/or process data, including personal data.

· Platform: All Venora Fashion websites and applications (web and mobile).

· Services: All products, information, functions, and services provided by Venora Fashion on the Platform.

1.4 Purpose of This Policy This Privacy Policy explains how we handle your personal data while providing Services or access to our Platform. We will only collect and use your personal data in accordance with this Privacy Policy.

1.5 Other Notices This Privacy Policy should be read alongside any other notices we provide for specific features or applications, so you are fully aware of how and why your data is used.

1.6 Updates to the Policy Venora Fashion may update this Privacy Policy periodically due to changes in law, technology, or business practices. When updates occur:

· We will take reasonable measures to inform you (e.g., posting an updated Privacy Policy on the Platform).

· Your continued use of our Services or Platform constitutes acknowledgment and acceptance of the changes.

· It is your responsibility to review the Privacy Policy regularly to stay informed.

1.7 Relation with Other Notices This Privacy Policy works alongside other notices, contractual clauses, and consent forms related to your personal data. It does not override them unless explicitly stated.

1.8 Applicability These terms apply to all Venora Fashion users, whether or not you have created an account, unless specified otherwise.

2. Collection of Personal Data – Venora Fashion

2.1. Consent and Legal Basis Venora Fashion collects personal data as described below in accordance with applicable local laws. Where required, we will collect such data only after obtaining your consent.

2.2. Definition of Personal Data “Personal data” refers to any information about an individual—whether recorded in any form or not, and whether true or not—that can identify the individual directly or indirectly, either on its own or in combination with other data to which we have access.

2.3. How We Collect Personal Data Depending on how you use our Platform and interact with our Services (e.g., registering for Services or logging into our Platform), you may be asked to provide certain information. While providing some information is optional, failure to provide it may limit your access to certain features and benefits of our Platform and Services.

The types of personal data you may provide to Venora Fashion include:

(a) Identity and Profile Data

· Name, date of birth, gender, username and password, email address, phone number, interests, and any personal data included in photos, videos, or audio recordings you upload.

· For sellers: company name, address, incorporation date, company registration number, business license, tax information, shareholder and director details, and other business-related information.

(b) Account and Transaction Data

· Credit/debit card details, bank account information, bank statements, billing/delivery addresses, payment and order history, and details of products or services supplied to or purchased through the Platform.

(c) Usage Data

· Information on how and when you use the Platform, Products, and Services, or view content on the Platform.

· Information about websites visited before accessing our Platform and other related usage statistics.

(d) Marketing and Communications Data

· Your interests, survey responses, preferences for receiving marketing materials, communication preferences, product/service preferences, and feedback through chat, email, or calls with Venora Fashion or third-party service providers.

(e) Location Data

· Location information when you check for deals near you or track the delivery/pick-up status of orders.

(f) Additional Information

· Any extra information requested for due diligence checks, identity verification, or as required by authorities.

· Information may also be collected if Venora Fashion reasonably believes you are violating our Privacy Policy or other terms and conditions.

2.4. Automatic Collection of Data Venora Fashion automatically collects certain types of information when you access our Platform or interact with our Services using your devices. This helps us improve and customize your experience. (See the section on Collection of Computer Data for further details.)

3. How Venora Fashion Receives Your Personal Data

2.5. Situations in Which We Receive Personal Data During your use of the Venora Fashion Platform and our Services, we may receive personal data in the following situations:

(a) When you browse our websites and mobile applications;
(b) When you create an account with us (as a buyer, seller, or otherwise);
(c) When, as a seller, you list products or services on the Platform and conduct transactions with buyers;
(d) When you apply for, subscribe to, or use any Services on the Platform;
(e) When you make transactions regarding products available on the Platform;
(f) When you activate or use any payment-related functions on the Platform or provided by our third-party service providers;
(g) When you use any features, functions, mini-apps, or mobile games available on the Platform or Services;
(h) When you upload user-generated content on the Platform;
(i) When you use the chat function on the Platform;
(j) When you subscribe to our publications or marketing materials;
(k) When you enter a competition, promotion, or survey;
(l) When you participate in any activity or campaign on the Platform;
(m) When you log in via an external service or application, such as Facebook or Google;
(n) When other users comment on your content, or when you comment on content uploaded by others;
(o) When a third party lodges a complaint against you or your uploaded content;
(p) When you interact with us offline, including through our outsourced customer service agents.

2.6. Collection from Third Parties and Affiliates We may also collect personal data from third parties, including but not limited to:

· Agents, vendors, contractors, and partners who provide services to us,
· Payment service providers, financial institutions, credit bureaus, marketing partners, delivery service partners, and other affiliates.

Some data may also be collected automatically when you use the Platform or Services. (See Sections 2.12–2.16 on collection of computer data.)

2.7. Consent for Third-Party Data Transfers By using the Platform and Services, you consent to the transfer of personal data from third parties or affiliates to Venora Fashion for the purposes described in this Privacy Policy.

2.8. Accuracy of Personal Data You agree to provide accurate, up-to-date, and non-misleading personal data, and to notify

us of any changes. Venora Fashion reserves the right to request documentation and perform necessary verification checks as part of user verification processes or as required by law.

2.9. Voluntary Provision of Data Certain types of personal data can only be collected if you voluntarily provide them. If you choose not to provide or withdraw consent, some features of our Services or Platform access may not be available.

2.10. Personal Data of Others In some cases, you may provide data about other individuals (e.g., family, friends, contacts) when using features like “Find My Friends” or when adding them as recipients or beneficiaries. You represent and warrant that you have obtained necessary consent, license, and permissions from such individuals to share their data with Venora Fashion and allow us to collect, store, use, disclose, or process it in accordance with this Privacy Policy.

2.11. Data from Social Media Accounts If you sign up or link your Venora Fashion account to a social media account, or use social media features, we may access personal data you have voluntarily provided to the social media provider. We will manage such data in accordance with this Privacy Policy.

4. Collection of Computer Data – Venora Fashion

2.12. Use of Tracking Technologies Venora Fashion or its authorized service providers may use cookies, web beacons, and similar technologies in connection with your use of our Services or access to the Platform.

2.13. Automatic Collection of Data When you visit the Venora Fashion Platform via your computer, mobile device, or any device with Internet connectivity, our servers automatically record technical and usage data sent by your browser. This may include:

· IP addresses, date and time of access, device type, unique device identifiers;
· Browser type, operating system, software and hardware attributes;
· Geographic location (country or city-level);
· Browsing patterns, pages viewed, number of sessions, and unique visitor counts;
· Interaction details with our Platform and Services.

Some of this information is collected using cookies and similar tracking technologies. Where required by law, we will seek your consent before collecting information using such technologies. We may also derive insights about you based on your browsing and purchasing activity.

2.14. Purpose of Data Collection The collected data is used to:

· Analyze and evaluate Platform usage;
· Improve our website, services, and products;
· Personalize content to match your interests;
· Make the Platform and Services more convenient and useful;
· Provide relevant advertising related to market products, services, and features.

2.15. Cookies and Web Beacons

· Cookies are small text files stored in your browser or device memory to help us recognize your device.
· Web beacons are small graphics embedded in our Platform to count users who view pages, helping us understand user preferences.

2.16. Managing Cookies You may manage or delete cookies via your browser or device settings. Please note that some cookies are essential for core functionality (e.g., adding items to your cart), and disabling them may affect Platform functionality.

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5. Use and Disclosure of Your Personal Data – Venora Fashion

3.1. Purpose of Use Venora Fashion uses and discloses personal data in accordance with applicable laws and this Privacy Policy, where required, upon obtaining your consent.

3.2. How Your Data May Be Used Depending on your relationship with Venora Fashion (buyer, seller, visitor, or mobile app user), personal data collected may be used for one or more of the following purposes:

Service & Platform Use
a) Facilitate your use of our Services or Platform;
b) Administer your online account;
c) Conduct analytics, research, and business development;
d) Understand user experience;
e) Improve and customize Platform content and layout;
f) Identify visitors on the Platform;
g) Conduct surveys and research on demographics, behavior, and technology improvements;
h) Derive attributes based on your personal data to provide more targeted information;
i) Conduct data analysis, testing, monitoring, and usage trend research;
j) Develop products and services further.

Legal & Operational Purposes
k) Legal and operational purposes;
l) Verify your identity for fraud detection;
m) Compare and verify information with third parties to ensure accuracy;
n) Process complaints, feedback, and takedown requests;
o) Produce statistics and reports for internal and statutory purposes;
p) Store, host, and back up personal data for operational, legal, or business reasons;
q) Share data during mergers, acquisitions, or business sales, following applicable laws;
r) Prevent or investigate violations of Terms, Privacy Policy, or other policies, including fraud or misconduct;
s) Perform due diligence checks;
t) Comply with legal and regulatory requirements, including law enforcement requests;
u) Protect life, health, or personal safety of Venora Fashion employees, users, or the public;
v) Any other purpose for which your consent has been obtained under applicable law.

  3.3. Buyers

If you have signed in or registered with Venora Fashion as a buyer, the personal data we collect from you or via third parties may be used for the following purposes:

i. Order Processing
a) To process orders you submit through the Platform;
b) To deliver products you purchase on the Platform. Your information may be shared with third parties (e.g., logistics partners) or relevant regulatory authorities (e.g., customs) to facilitate delivery;
c) To provide updates regarding product delivery;
d) To provide customer support for your orders, such as handling returns;
e) To verify and process payment transactions (including credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions). Payment-related data may be shared with third-party payment service providers to carry out these transactions.

ii. Providing Services
a) To display your name, username, or profile on the Platform (including in reviews you post);
b) To facilitate the use of mini-apps and purchases through them;
c) To respond to your queries, feedback, complaints, or disputes, directly or via third-party service providers;
d) To display your scores or rankings on Platform campaigns, mobile games, or other activities;
e) To allow other users to identify you through "Find My Friends" or similar features and to enable social connections on the Platform;
f) To assess applications for loans or financial services, and perform credit risk assessments if applicable;
g) To integrate third-party loyalty programs (including those by sellers or brands) with our Platform.

iii. Marketing & Advertising
a) To provide information we believe may be useful to you or that you have requested;
b) To send marketing or promotional information regarding Purple Shop BD or third-party sellers’ products and services;
c) To conduct marketing and advertising activities;
d) To promote the Platform using user-generated content (including videos you upload), which may be publicly accessible on the Internet as part of marketing campaigns.

iv. Other Purposes
a) To better understand our buyers;
b) To perform automated decision-making processes for any of the above purposes, in compliance with applicable laws

3.4. Sellers

If you have registered with  Venora Fashion as a seller, the personal data we collect from you or via third parties may be used for the following purposes:

i. Providing Services
a) To ship or deliver products you list or sell through the Platform. Your information may be shared with third parties (e.g., logistics partners, affiliates) or regulatory authorities (e.g., customs) to facilitate shipping or delivery;
b) To respond to your queries, feedback, complaints, or disputes;
c) To verify documents submitted for seller onboarding and to test technologies for faster and more efficient onboarding;
d) To display your name, username, or profile on the Platform;
e) To verify and process payment transactions (including credit card, bank transfers, offline payments, remittances, or e-wallet transactions). Payment-related data may be shared with third-party payment service providers;
f) To assess loan applications or perform credit risk evaluations for seller financing, insurance, or credit facilities, where applicable;
g) To provide ancillary logistics services to mitigate delivery failures or returns;
h) To facilitate product returns, possibly through logistics partners.

ii. Marketing & Advertising
a) To send marketing or promotional materials regarding Purple Shop BD or third-party sellers’ products and services;
b) To conduct marketing and advertising activities.

iii. Other Purposes
a) To better understand our sellers;
b) To perform automated decision-making processes for any of these purposes, in compliance with applicable laws.

3.5. Who We May Disclose Your Personal Data To

 Venora Fashion may share or transfer your personal data to third parties for the purposes outlined above (see Purpose of Use). These third parties, which may be located inside or outside your jurisdiction, include:

1.     Service providers – such as agents, vendors, contractors, sub-contractors, and partners providing services like payment processing, logistics and shipping, marketing, data analytics, market or consumer research, surveys, social media management, customer service, cloud computing or hosting services, credit risk assessment, audits, installation services, IT, and website hosting.

2.     Their service providers and affiliated companies.

3.     Alibaba Group entities and affiliated companies, or their designated service providers, which assist in providing processing services such as software, systems, tools, and messaging services in accordance with this Privacy Policy.

4.     Courts, tribunals, law enforcement agencies, government or regulatory authorities, where disclosure is necessary to comply with applicable laws, exercise or defend legal rights, or protect the vital interests of any person.

5.     Affiliated entities providing financial services, such as buy-now-pay-later services, solely for credit risk assessment, creditworthiness evaluation, or credit risk protection purposes.

6.     Any other person where you have given your consent for disclosure.

We take steps to ensure that third parties and affiliates keep your personal data secure and retain it only as long as necessary to fulfill the purposes described in this Privacy Policy.

3.7. International Data Transfer

Your personal data may be transferred outside your jurisdiction to provide services via our Platform. For example, your data may be stored or processed in countries such as Singapore. These countries may have data protection laws that differ from those in your country.

We take reasonable measures to ensure that recipients of your personal data adhere to confidentiality obligations and protect your data in accordance with this Privacy Policy. We will not transfer your personal data internationally unless it is compliant with applicable laws, including obtaining your consent and informing you about the countries to which your data may be transferred and the relevant data protection standards.

3.8. Third-Party Services

 Venora Fashion may share your personal data with third-party service providers or affiliates (e.g., payment service providers) to allow them to offer their services in conjunction with your use of our Platform or Services.

Your acceptance and use of such third-party services are subject to their terms and conditions. Once accepted, the collection, use, disclosure, storage, transfer, and processing of your personal data by the third-party service provider or affiliate will be governed by their privacy policy, and they will be the data controller of such data. Any queries or complaints regarding third-party services should be directed to the party named in their privacy policy.

4. Withdrawal of Consent

4.1 You may withdraw your consent to the collection, use, disclosure, storage, or processing of your personal data by contacting  Venora Fashion via the contact details provided in Section 11, subject to applicable laws.

4.2 Please note that withdrawing your consent may prevent us from providing certain services or fulfilling our contract with you.  Venora Fashion will not be liable if services cannot continue due to your withdrawal of consent, and all legal rights and remedies are reserved.

4.3 You may unsubscribe from marketing communications at any time through the mobile application settings or using the unsubscribe function in electronic marketing materials.

5. Updating Your Personal Data

5.1 You are responsible for ensuring your personal data is accurate, up-to-date, and complete to continue using our Platform and Services. Please notify us of any changes or if your data is incorrect or misleading.

5.2 You can update your personal data at any time by accessing your account on the Platform.

5.3 Updates to your personal data may be shared with third parties and affiliates with whom your data has been previously shared, if necessary to fulfill the purposes outlined in this Privacy Policy.

6. Accessing and Correcting Your Personal Data

6.1 You may request access to the personal data we hold about you, or inquire about how your data has been used, disclosed, stored, or processed by  Venora Fashion, via your account settings on the Platform or by contacting us using the details in Section 11. You may also request corrections to any inaccurate or incomplete data. Additional information may be requested to facilitate processing. Requests may be refused if deemed unreasonable or vexatious under applicable law.

6.2 Where allowed by law,  Venora Fashion reserves the right to charge a reasonable administrative fee for retrieving personal data records. Any applicable fee will be communicated before processing your request.

7. Security of Your Personal Data

7.1 To protect your personal data from unauthorized access, collection, use, disclosure, processing, copying, modification, loss, misuse, or other risks during your use of Venora Fashion’s Platform and Services, we have implemented appropriate administrative, physical, and technical measures, including:

(a) Limiting access to personal data to authorized personnel who require it to perform their duties;
(b) Maintaining technological safeguards to prevent unauthorized access to our computer systems;
(c) Using TLS 1.2 (Transport Layer Security) encryption when processing your financial information; and/or
(d) Implementing other security measures as required under applicable law.

7.2 Please note that no method of Internet transmission or electronic storage is completely secure. While we strive to protect your information and continuously enhance our security measures, Venora Fashion cannot guarantee absolute security. You are also advised to exercise caution when sharing your personal data and authentication/security details (such as passwords, credit card information, or transaction details) outside of our Platform or Services.

8. Retention of Personal Data

8.1 We will retain your personal data only as long as required or permitted by law, or as necessary for the purposes for which it was collected.

8.2 Once it is reasonable to assume that your personal data is no longer required for the stated purposes, or for any legal or business requirement, we will securely dispose of the data or remove any means of associating it with you through anonymization.

9. Minors

9.1 Venora Fashion does not sell products to minors (as defined by applicable law) and does not intend to provide Services or Platform access to minors. We do not knowingly collect personal data from minors.

9.2 By using our Platform, you confirm that you are above the age of majority and are capable of understanding and accepting the terms of this Privacy Policy. If you are a minor, you may only use our Platform with the involvement of a parent or legal guardian.

9.3 Parents or legal guardians should not allow minors under their care to submit personal data to Venora Fashion. In the event that personal data of a minor is disclosed, you consent to the processing of the minor’s personal data and agree to be bound by this Privacy Policy, taking responsibility for their actions.

9.4 Venora Fashion will not be liable for any unauthorized use of the Services on the Platform by you, anyone acting on your behalf, or other unauthorized users. It is your responsibility to make informed decisions regarding the use of our Services and to take necessary steps to prevent misuse.

10. Third-Party Sites

10.1 The Venora Fashion Platform may contain links to websites operated by third parties, including business affiliates, merchants, or payment gateways. We are not responsible for the privacy practices of these third-party websites. We strongly recommend that you review the privacy policies of any such websites to understand how they handle the information they collect from you.

10.2 Even if a third party is affiliated with Venora Fashion, we do not control these external websites. Each website may have its own independent privacy and data collection practices. As such, we disclaim any responsibility or liability for the content, security measures, or activities of these linked websites. These links are provided solely for your convenience, and you access them at your own risk. Nonetheless, we strive to maintain the integrity of our Platform and the links provided, and we welcome feedback about these external sites, including broken or non-functional links.

11. Questions, Feedback, Concerns, Suggestions, or Complaints

11.1 If you have any questions, comments, or concerns regarding our privacy practices, or if you wish to exercise any rights provided under applicable law, please contact our Privacy Office at dpo@venorafashion.com. Kindly include your full name and contact information along with your request so we can respond promptly.