D. RETURNS

Please review our [Returns Policy] here.

E. PRICING, AVAILABILITY, AND ORDER PROCESSING

• All prices are in Bangladeshi Taka (BDT), inclusive of VAT, and listed by the seller.
• Prices in your cart reflect the most recent price and may differ from when the item was initially added. Adding an item to your cart does not reserve the price.
• Price decreases may occur between adding an item to your cart and purchase. Price matching is not available.

We strive for accurate pricing, but errors may occur. Venora Fashion reserves the right to refuse or cancel orders in such cases. Mispriced items may result in cancellation or further instructions. Refunds will follow our standard refund policies, with the refund amount calculated based on the price actually paid, after discounts and shipping fees.

Availability information is displayed on each product page. Dispatch estimates are approximate and not guaranteed. You will be notified if any product in your order becomes unavailable.

We may request additional verification (phone number, address, etc.) before processing your order to prevent fraud. Orders suspected of fraudulent activity may be canceled without prior notice.

F. REFUND & PROMOTIONAL VOUCHERS

Refund Voucher:

• Can be redeemed on our website for full or partial payment within the specified timeline.
• Non-transferable and cannot be used across multiple accounts.
• Expired vouchers are not replaceable.
• A voucher can be applied only once; residual value cannot be reused.

Promotional Voucher:

• Valid for single use per customer; multiple uses under different identities are prohibited.
• Cannot be combined with cart rule discounts or exchanged for cash.
• May not apply during sales or special promotions.
• Minimum purchase and conditions apply. Venora Fashion reserves the right to modify or withdraw vouchers at any time.

Reward Voucher:

• Customers previously involved in fraudulent activity are ineligible for vouchers or campaigns.
• One account per device only.

Promotional Items:

• Each customer may purchase only one unit of special deals (e.g., 11 TK deal, mystery box) during the promotion.

Security and Fraud:

• By using a voucher, you confirm that you are the authorized recipient and using it in good faith.
• Attempting to misuse vouchers may lead to civil or criminal liability.
• Venora Fashion reserves the right to cancel any order or voucher deemed fraudulent.

G. RESELLING PRODUCTS

Reselling Venora Fashion  products for commercial purposes is strictly prohibited. Unauthorized sellers may face legal action.

H. TAXES

You are responsible for all applicable fees, charges, and taxes related to purchases from the Site.

I. REPRESENTATIONS AND WARRANTIES

Venora Fashion does not guarantee product specifics (quality, value, saleability, etc.) for items sold by third parties. We do not endorse or assume liability for any transactions between buyers and sellers.

We are not responsible for delays, non-performance, or disputes between you and sellers. Pricing errors or technical issues may result in order cancellation, and refunds will follow our policies.

J. BUYER POLICY

Please review our [Buyer Policy] here.