Mens Shopping
Womens Fashion
Terms & Conditions
1. INTRODUCTION:
Welcome to Venora Fashion,
also referred to as “we”, “us”, or “Venora Fashion,”.
Venora Fashion, is an online
marketplace. These Terms and Conditions govern your access to and use of Venora Fashion including its related sub-domains, websites, mobile applications,
services, and tools (collectively referred to as the “Site”).
By using the Site, you hereby accept
these Terms and Conditions (including any linked information herein) and
represent that you agree to comply with them (the “User Agreement”). This User
Agreement is deemed effective upon your use of the Site, which signifies your
acceptance of these Terms. If you do not agree to be bound by this User
Agreement, please do not access, register with, or use this Site.
This Site is owned and operated by Venora Fashion,, a company incorporated under the applicable laws of Bangladesh.
The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon being posted on the Site. Please review these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.
2. CONDITIONS OF USE :
A. YOUR ACCOUNT
To access certain services offered by Venora Fashion, you
may be required to create an account or provide personal information for
account registration. Venora Fashion reserves the right, at
its sole and absolute discretion, to invalidate any username and/or password at
any time without prior notice or providing any reason. In such cases, Venora Fashion shall not be liable for any loss or damage suffered by you or
arising out of or in connection with such invalidation.
You are solely responsible for maintaining the confidentiality of your user
identification, password, account details, and all related personal
information. You agree to take full responsibility for securing your account at
all times and to take all necessary measures to prevent unauthorized use. If
you believe that your password has been disclosed to any third party, or is
being used or is likely to be used without authorization, you must notify Venora Fashion immediately.
You acknowledge and agree that any activity carried out on the Site using
your account credentials shall be deemed to have been performed by you or with
your authorization, whether or not such use was authorized. You further agree
to be bound by all access to and use of the Site and its services through your
account. Venora Fashion shall be entitled to rely on such
access or use and hold you fully responsible and liable as if such actions were
performed by you. You agree to fully indemnify and hold Venora Fashion harmless against any losses, damages, or claims arising from the use of or
access to the Site through your account.
You must ensure that all information provided to Venora Fashion is accurate, complete, and kept up to date at all times. You are responsible
for updating your account details through your online account. If you are
unable to update certain information directly, you must contact Venora Fashion through its customer service channels for assistance.
Venora Fashion reserves the right, at its sole discretion
and without prior notice, to refuse access to the Site, suspend or terminate
accounts, or remove or edit content. We may also request you to update your
personal data or invalidate your account or related details at any time without
prior notice and without any liability for losses incurred by you as a result.
You agree to change your password periodically and to take all reasonable steps to keep your account secure. You remain fully responsible for the confidentiality and use of your username and password and shall be liable for any disclosure or use of your account, whether authorized or unauthorized.
B. PRIVACY
Please review our Privacy Agreement, which governs and
applies to your access to and use of the Site. Any personal information or data
provided by you, or collected through your use of the Site, will be handled
with strict confidentiality in accordance with the Privacy Agreement and all
applicable laws and regulations.
By using the Site, you consent to the collection, use, and transfer of your
personal information as outlined in the Privacy Agreement. If you do not agree
with how your information is collected, used, or transferred as described in
the Privacy Agreement, please refrain from accessing or using the Site.
You agree, understand, and acknowledge that the Site is an online platform
that allows you to browse and purchase products listed by sellers at the prices
displayed, at any time and from any location, using a payment method of your
choice.
You further acknowledge and agree that Venora Fashion acts
solely as a facilitator and does not participate in, control, or assume
responsibility for any transactions conducted on the Site or through any
payment gateway made available by independent third-party service providers.
Accordingly, any contract for the sale of products listed on the Site is
entered into directly and exclusively between you and the respective seller.
Similarly, payment transactions are conducted directly between you and the
relevant payment service provider, and, in the case of electronic or card-based
prepayments, between you and your issuing bank.
Therefore, the payment contract on the Site is strictly a bipartite
agreement between you and the applicable payment service provider as listed on
the Site, and Venora Fashion shall not be a party to such
payment transactions.
D. CONTINUED AVAILABILITY OF THE
SITE
From time to time, access to the Site may be temporarily suspended or
restricted without prior notice to facilitate system maintenance, repairs,
upgrades, or the introduction of new features or services. We will make
reasonable efforts to minimize the frequency and duration of any such
interruptions.
E. LICENSE TO ACCESS THE SITE
We require that
By accessing and using the Site, you confirm that you are legally capable of
entering into binding contracts. You further confirm that you are at least
eighteen (18) years of age or that you are accessing the Site under the
supervision of a parent or legal guardian.
Subject to compliance with these Terms and Conditions, Venora Fashion grants you a limited, revocable, non-exclusive, and
non-transferable license to access and use the Site solely for personal
shopping of products and services listed on the Site. Any commercial use of the
Site or use on behalf of a third party is strictly prohibited unless expressly
authorized by Venora Fashion in advance.
If you register or use the Site on behalf of a business entity, you
represent and warrant that you have the authority to bind such entity to this
User Agreement and that both you and the business entity shall comply with all
applicable laws and regulations governing online commerce. No individual or
business entity may register or maintain more than one account on the Site. Any
violation of these Terms and Conditions shall result in the immediate
termination of the license granted herein without prior notice.
All content made available on the Site is provided for informational
purposes only. Product information, including but not limited to pricing,
availability, specifications, features, and add-ons, is provided by the
respective vendors and Venora Fashion does not guarantee the
accuracy, completeness, or reliability of such information. Any opinions,
reviews, or submissions posted on the Site reflect the views of the individual
contributors and do not necessarily represent the views of Venora Fashion.
You are granted a limited license to access and make personal use of the
Site; however, this license does not permit you to download (other than page
caching) or modify the Site or any portion thereof. This license further
excludes any resale or commercial use of the Site or its content, any
collection or use of product listings, descriptions, or prices, any derivative
use of the Site or its content, any downloading or copying of account
information for the benefit of another seller, or the use of data mining,
robots, or similar data gathering and extraction tools.
The Site and all content contained therein, including but not limited to
copyrighted materials, trademarks, logos, designs, and other proprietary
information, may not be reproduced, duplicated, copied, sold, resold,
distributed, displayed, or otherwise exploited for any commercial purpose
without the prior express written consent of Venora Fashion,
as applicable.
You may not use framing techniques to enclose any trademark, logo, or other
proprietary information of Venora Fashion without express
written consent. You may not use any meta tags or other hidden text utilizing Venora Fashion’s name or trademarks without prior written authorization. Any
unauthorized use shall immediately terminate the permission or license granted
to you to access the Site without notice. The use of Venora Fashion’s
logos, graphics, or trademarks as part of any external link for commercial or
other purposes is strictly prohibited without express written consent.
You agree and undertake not to engage in any restricted or prohibited
activities as outlined in this section. Any such activities may result in the
immediate suspension or termination of your account, services, reviews, orders,
or any pending or incomplete transactions. In serious cases, such violations
may also result in legal action.
You agree not to engage in any of
the following activities while using the Site:
- Refusal to comply with these Terms and Conditions or
any other guidelines, rules, or policies related to the use of the Site as
published and updated on the Site from time to time.
- Impersonating any person or entity, or falsely claiming
or otherwise misrepresenting your affiliation with any person or entity.
- Using the Site for any unlawful, fraudulent, or illegal
purposes.
- Attempting to gain unauthorized access to, interfere
with, or disrupt any computer systems, networks, or services connected to
the Platform or the Site.
- Interfering with the use and enjoyment of the Site by
other users or preventing others from accessing or using the Site.
- Posting, promoting, or transmitting through the Site
any content that is prohibited or deemed illegal under the laws of The
People’s Republic of Bangladesh.
- Using, uploading, or distributing any software or
materials that contain, or that you reasonably suspect contain, viruses,
malware, malicious code, or other harmful components that may damage, impair,
or interfere with the Site’s data, the operation of the Site, or the
computer or mobile devices of other users.
- Using the Site in any manner that violates acceptable use policies of connected networks, applicable Internet standards, or any other applicable laws and regulations.
F. YOUR CONDUCT
You must not use the Site in any manner that causes, or is reasonably likely
to cause, the Site or access to it to be interrupted, damaged, or impaired in
any way. You must refrain from engaging in any activities that could directly
or indirectly harm the Site, its employees, officers, representatives,
stakeholders, or any other parties associated with the Site.
You acknowledge and agree that you are solely responsible for all electronic
communications and content transmitted from your device to the Site. You
further agree to use the Site solely for lawful purposes and in accordance with
these Terms and Conditions.
Any unauthorized or prohibited use of the Site is strictly forbidden and may
result in immediate suspension or termination of your access, in addition to
other legal remedies available to Venora Fashion.
- For fraudulent purposes, or in connection with any
criminal offense or unlawful activity.
- To send, use, or reuse any material that does not
belong to you, or which is illegal, offensive, or inappropriate, including
but not limited to: sexually explicit content; content promoting racism,
bigotry, hatred, or physical harm; deceptive, misleading, abusive,
indecent, harassing, blasphemous, defamatory, libellous, obscene,
pornographic, paedophilic, or menacing material; ethnically objectionable
or disparaging content; material that infringes copyright, trademark,
confidentiality, privacy, or any other proprietary rights; content harmful
to third parties; material relating to or promoting money laundering or
gambling; content harmful to minors; impersonation of another person;
content threatening the unity, integrity, security, or sovereignty of
Bangladesh or its friendly relations with foreign states; or any material
otherwise unlawful, objectionable, or prohibited.
- To distribute or transmit software viruses, political
campaigning material, commercial solicitations, chain letters, mass
mailings, or any form of “spam.”
- To use the Site for any other illegal purposes.
- To cause annoyance, inconvenience, or unnecessary
anxiety to others.
- For any purpose other than that which is expressly
intended and authorized by Venora Fashion.
G. YOUR SUBMISSION
Anything that you submit to the Site, or provide to us, including but not
limited to questions, reviews, comments, and suggestions (collectively,
“Submissions”), shall become the sole and exclusive property of Venora Fashion and will not be returned to you under any circumstances.
In addition to any other rights applicable to a Submission, by posting
reviews, comments, or other content on the Site, you grant Venora Fashion the right to use your name in connection with such Submission.
You must not use a false email address, impersonate any other person, or
otherwise mislead Venora Fashion or any third party regarding
the origin of any Submission.
Venora Fashion reserves the right, but is not obligated, to
remove, edit, or modify any Submission at any time without prior notice or
legal process.
Venora Fashion lists thousands of products for sale from
numerous sellers on the Site and hosts multiple comments and reviews. Due to
the volume of content, it is not possible for us to monitor or be aware of
every product listing, comment, or review. Accordingly, we operate on a “claim,
review, and takedown” basis.
If you believe that any content on the Site is illegal, offensive (including
but not limited to sexually explicit material or content promoting racism,
bigotry, hatred, or physical harm), deceptive, misleading, abusive, indecent,
harassing, blasphemous, defamatory, libellous, obscene, pornographic,
paedophilic, menacing, ethnically objectionable, disparaging, injurious to
third parties, related to or promoting money laundering or gambling, harmful to
minors, impersonates another person, threatens the unity, integrity, security,
or sovereignty of Bangladesh or its friendly relations with foreign states, or
is otherwise unlawful (“Objectionable Content”), please notify us immediately
by writing to legal@venorafashion.com.
Venora Fashion will make all reasonable efforts to
investigate and remove valid objectionable content in a timely manner.
When submitting a claim, please provide your full name, address, contact information, and as many relevant details as possible, including the name of the party responsible for the objectionable content, instances of objection, and supporting evidence. Please note that incomplete submissions may render your claim invalid and unusable for legal purposes.
I. CLAIMS AGAINST INFRINGING CONTENT
Venora Fashion respects the intellectual property rights of others. If you believe that your
intellectual property has been used in a way that may constitute infringement,
please raise your concern through the IPP Form (Here) or write
to us at ipr@venorafashion.com. We will make all reasonable
efforts to review and address your concern within a reasonable timeframe.
When submitting a claim, please ensure that you provide your full name,
address, contact information, and as many relevant details as possible,
including the name of the alleged infringing party, instances of infringement,
and supporting evidence. Please note that incomplete submissions may render
your claim invalid and unusable for legal purposes. Providing false or
misleading information may be considered a legal offense and could result in
legal proceedings.
We also recognize and respect a manufacturer’s right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property infringement. Enforcement of these agreements is a matter between the manufacturer, distributor, and/or reseller, and it is not appropriate for Venora Fashion to intervene iVenora Fashionn such matters.
While we cannot provide legal advice or disclose private information
protected by law, we recommend that any questions or concerns regarding your
rights be directed to a qualified legal specialist.
The names and logos including Venora Fashion, the Venora Fashion logo, Venora Fashion, Venora Fashion Basics, and other marks displayed on our Site are either trademarks or
registered trademarks in the relevant jurisdictions. Our graphics, logos, page
headers, button icons, scripts, and service names constitute our trademarks or
trade dress and may not be used in connection with any product
or service that does not belong to us, or in any manner likely to cause
confusion among customers, or in any way that may disparage or discredit Venora Fashion.
All other trademarks appearing on the Site are the property of their
respective owners, who may or may not be affiliated with, connected to, or
sponsored by Venora Fashion.
All intellectual property rights, whether registered or unregistered, in the
Site, the information content, and the website design—including but not limited
to text, graphics, software, photos, videos, music, sound, and their selection
and arrangement—as well as all software compilations, underlying source code,
and software, shall remain the property of Venora Fashion.
The entire contents of the Site are also protected by copyright as a collective work under Bangladeshi copyright laws and international conventions. All rights are reserved.
K. DISCLAIMER
You acknowledge and agree that your access to the services on the Site and
any transactions conducted are at your own risk. You are
responsible for exercising your own prudent judgment before entering into any
transactions through the Site. Venora Fashion shall not be
liable or responsible for any actions or omissions of sellers, or for any
breach of terms, representations, or warranties by the sellers or manufacturers
of products. We expressly disclaim all responsibility and liability in this
regard. Venora Fashion does not mediate or resolve disputes or
disagreements between you and the sellers or manufacturers of products.
Furthermore, Venora Fashion expressly disclaims any
warranties or representations, whether express or implied, regarding the
quality, suitability, accuracy, reliability, completeness, timeliness,
performance, safety, merchantability, fitness for a particular purpose, or
legality of any products listed, displayed, or transacted on the Site, or the
content provided (including product or pricing information and specifications).
While we take precautions to ensure content accuracy, the Site, all content,
information (including product prices), software, products, services, and
related graphics are provided “as is” without any warranty of
any kind.
We do not explicitly or implicitly support, endorse, or guarantee the sale
or purchase of any products on the Site. At no point shall any right, title, or
interest in products sold or displayed on the Site vest with Venora Fashion, nor shall we have any obligations or liabilities in relation
to any transactions conducted on the Site.
Additionally, Venora Fashion shall not be liable or responsible for any actions or omissions of other service providers listed on the Site, including but not limited to payment providers, installment service providers, warranty services, or any other third-party service.
L. INDEMNITY
You agree to indemnify
and hold harmless Venora Fashion, including its subsidiaries,
affiliates, and their respective officers, directors, agents, and employees,
from any claim, demand, action, or penalty (including reasonable attorney’s
fees) arising out of or in connection with your breach of these Terms and
Conditions, any incorporated documents, or your violation of any applicable
law, regulation, or the rights of any third party.
Furthermore, you expressly release Venora Fashion and/or
its affiliates, officers, and representatives from any liability, cost, damage,
or consequence arising from the actions or inactions of sellers or other
service providers. You specifically waive any claims or demands you may have in
this regard under any statute, contract, or otherwise.
M. THIRD PARTY BUSINESSES
Certain stores, services, and product lines on the Site may be operated by parties
other than Venora Fashion and its affiliates. For instance,
independent businesses and individuals may offer products through our Marketplace.
Additionally, we may provide links to the websites of affiliated companies or
other third-party businesses.
Venora Fashion does not review, evaluate, endorse, or guarantee
the products, services, or content offered by these third parties. We assume no
responsibility or liability for their actions, products, or content.
You can identify when a third-party is involved in your transactions by
carefully reviewing your transaction details. We may share relevant customer
information with the respective third-party for completing the transaction. We
strongly recommend that you review their privacy policies and terms and
conditions before engaging in any transaction.
When you visit the Site or send emails to us, you are communicating
with Venora Fashion electronically. While placing an order, you will
be required to provide a valid phone number.
We may communicate with you via email, SMS, phone calls, notices
posted on the Site, or any other communication method we choose to employ.
For contractual purposes, you consent to receive communications
from us—including transactional, promotional, and/or commercial
messages—related to your use of the Site and/or placement of your orders. You
agree to treat all forms of communication with equal importance.
Venora Fashion shall not be liable for any business or
personal losses, including but not limited to loss of profits, revenue,
contracts, anticipated savings, data, goodwill, or wasted expenditure,
or for any other indirect or consequential losses. Such losses
must also be those that could not have been reasonably foreseen
by you or us at the time you began using the Site.
RELATED PROMISE
Venora Fashion reserves the right to modify the Site, its
policies, these Terms and Conditions, or any other publicly displayed condition
or service commitment at any time.
You will be bound by the policies and Terms and Conditions in effect
at the time you use the Site, unless any changes are required by law
or a government authority—in which case such changes will also apply to
orders you placed previously.
If any provision of these Terms is deemed invalid, void, or
unenforceable for any reason, that provision shall be considered severable
and will not affect the validity or enforceability of the remaining
provisions.
Venora Fashion shall not be held responsible for any delay
or failure to fulfill our obligations under these Terms and Conditions if such
delay or failure arises from any cause beyond our reasonable control.
This provision does not affect your statutory rights.
You acknowledge and agree that Venora Fashion is a private commercial
enterprise and reserves the right to conduct its business in a
manner it deems appropriate to achieve its objectives.
You also acknowledge that if you breach any of the terms and
conditions on our Site and we choose not to take immediate action, Venora Fashion retains the right to enforce its rights and remedies
in any future situation where such a breach occurs.
In addition to any other legal or
equitable remedies, Venora Fashion may, without prior notice, immediately
terminate these Terms and Conditions or revoke any or all of the rights
granted to you under these Terms and Conditions.
Upon termination, you shall immediately
cease all access to and use of the Site, and we shall, in addition to any
other legal or equitable remedies, immediately revoke all passwords and
account identifications issued to you and deny your access to the Site, in
whole or in part.
Termination of this Agreement shall not
affect the respective rights and obligations (including, without
limitation, payment obligations) of the parties that arose prior to the date of
termination.
Furthermore, you agree that Venora Fashion shall not be liable to you or any other person as a result of
any such suspension or termination.
If you are dissatisfied with the
Site or any of its Terms, Conditions, Rules, Policies, Guidelines, or
practices, your sole and exclusive remedy is to discontinue using the
Site.
T. GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed
by and construed in accordance with the laws of the People’s Republic of
Bangladesh.
You agree that any dispute arising
under this Agreement within Bangladesh shall fall under the exclusive
jurisdiction of the courts, tribunals, and/or quasi-judicial bodies located in
Dhaka, Bangladesh.
U. CONTACT US
For any inquiries, support, or
feedback, you may reach out to Venora Fashion through the following
channels. We are here to assist you and ensure your experience with Venora Fashion is smooth and enjoyable.
V. OUR SOFTWARE
Our software includes any software
(including updates, upgrades, and related documentation) that Venora Fashion may provide to you from time to time for use in connection with the Site (the “Software”).
You may use the Software solely
to access and enjoy our services as permitted under these Terms and
Conditions and any applicable related terms available on the Site. You may
not:
- Incorporate any part of the Software into your own
programs or combine it with other software;
- Transfer it for use with another service;
- Sell, rent, lease, lend, distribute, sublicense, or
assign any rights to the Software, in whole or in part;
- Use the Software for any illegal purpose.
Venora Fashion reserves the right
to suspend or terminate your access to the Software at any time. Your right
to use the Software automatically terminates if you fail to comply with
any of the Terms and Conditions listed here or elsewhere on the Site.
Additional third-party terms, as
identified in related documentation or distributed with the Software, may apply
and will govern the use of such software in case of any conflict with these
Terms and Conditions. All software provided by Venora Fashion or its
affiliates, or their software suppliers, is protected under the laws of
Bangladesh, including applicable copyright laws.
When using the Site, you may also
access services provided by third parties, such as wireless carriers or mobile
platform providers. Your use of these third-party services may be subject to
separate policies, terms of use, and applicable fees.
You may not, and you shall not
encourage, assist, or authorize anyone else to:
- Copy, modify, reverse engineer, decompile, disassemble,
or tamper with the Software;
- Create any derivative works from the Software, in whole
or in part.
To ensure the Software remains up-to-date, Venora Fashion may offer automatic or manual updates at any time, without prior notice.
3.
CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS) –
Please read these conditions
carefully before placing an order for any products with the Sellers (“We,”
“Our,” or “Us,” wherever applicable) on the Site. By placing an order, you
agree to be bound by these conditions.
A. CONDITIONS RELATED TO SALE OF PRODUCTS OR SERVICES
This section outlines the
terms related to the sale of products or services on the Site.
B.
THE CONTRACT
Your order represents a legal
offer to purchase a product or service displayed on the Site. Any
confirmations or status updates received prior to dispatch are only meant to
validate the order details and do not confirm the order itself.
The order is officially confirmed
when the product is dispatched. If your order is dispatched in multiple
packages, separate dispatch confirmations may be sent.
At the time of placing your order,
an approximate processing timeline may be indicated. While we aim to follow
this timeline, it cannot be guaranteed, as it depends on third-party
service providers. However, we commit to making every reasonable effort to meet
the indicated timeline.
All commercial and contractual terms, including price, shipping costs, payment methods, delivery terms, product warranties, and after-sales services, are solely between you and the seller. Venora Fashion does not control, advise, or intervene in these terms. Sellers reserve the right to cancel any order prior to dispatch, and you will be informed via email or SMS. Any prepayments for canceled orders will be refunded according to the timelines specified here.
OTHER TERMS
- Stock Availability: Orders are subject to stock availability.
- Delivery Timeline: Delivery may take longer than usual due to unforeseen events (e.g., political unrest, holidays).
- Order Cancellation: Venora Fashion reserves the right to cancel any order prior to dispatch for reasons including mispricing, out-of-stock items, defects, or incorrect product information.
- Refund Timeline: Refunds for canceled orders are processed within 10–15 working days, subject to exceptional delays. Any cashback will be adjusted accordingly.
You confirm that products are purchased for personal use and not for commercial resale.Venora Fashion may declare this to government authorities if required. Orders exceeding typical individual consumption may be canceled.
You may cancel your order free of charge before dispatch.
We sell products in quantities suitable for average household consumption.
Please review our [Refund Policy] here.